Privacy policy
Effective Date: Jan 1, 2025
At panbrain.com, we take your privacy very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Your use of the Website constitutes an acceptance of our privacy policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from panbrain.com.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels”are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as your credit/debit card number), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
▇ Communicate with you.
▇ Screen our orders for potential risk or fraud.
We use the information we collect to enhance your experience of our website and our products and services. We do not rent or sell this information to any third party. Without your consent, we will not use your personal information or pictures for advertising.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR) If you are from the European Economic Area (EEA), the panbrain.com legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. The panbrain.com may process your Personal Data because:
▇ We need to perform a contract with you
▇ You have given us permission to do so
▇ The processing is in our legitimate interests and it's not overridden by your rights.
▇ For payment processing purposes
▇ To comply with the law
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with service providers to provide the service on our behalf, to perform Service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics. We may use third-party Service Providers to monitor and analyze the use of our Service. Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. PayPal’s Privacy Policy can be viewed here: https://www.paypal.com/webapps/mpp/ua/privacy-full.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
In addition, we will not share your personal information with any other third parties.
INFORMATION SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.
DATA SECURITY & COMPLIANCE
We are committed to ensuring the highest standards of data security and privacy compliance. For a detailed overview of our data protection measures, compliance with international regulations, and security protocols, please refer to our White Paper: Data Security and Privacy Compliance.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Your Data Protection Rights Under General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you have certain data protection rights. PanBrain Technology Co., Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
▇ The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
▇ The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
▇ The right to object. You have the right to object to our processing of your Personal Data.
▇ The right of restriction. You have the right to request that we restrict the processing of your personal information.
▇ The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
▇ The right to withdraw consent. You also have the right to withdraw your consent at any time when panbrain.com relies on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
If you would like to exercise these rights, please contact us by email at support@panbrain.com
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us via email at support@panbrain.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes made will be posted here.
HOW CAN I CONTACT YOU?
We invite you to contact us by email if you have any questions or comments about our Privacy Policy.
▇ By email: support@panbrain.com